Elort | One App at a Time.

Privacy Policy

Effective Date: March 24, 2024
Last Updated: March 24, 2024

In this Privacy Policy, we provide you with information regarding the personal data we gather when you utilize the Elort app, and the purposes for which your data is utilized.

1. Contact

The company within the meaning of the data protection laws is:

Elort

Floor 2nd, House B 115, Road 7
Mohakhali DOHS
If you have any questions, feel free to contact us at helloelort@gmail.com

2. Subject matter of data protection
The subject matter of data protection is personal data. Under Article 4(1) GDPR, this means any information relating to an identified or identifiable natural person; this comprises, for example, names or identification numbers.

3. Collection and use of your data

3.1. Automated data collection
When you access our website, your device will automatically transmit data for technical reasons. These data will be stored separately from other data that you may transmit to us:
– date and time of the access,
– browser type/version,
– operating system used,
– URL of the previously visited website,
– IP address (truncated by one octet)
This data is stored exclusively for technical reasons and will never be assigned to any specific person.

3.2. Support Requests
If you contact our support, we will collect and store the personal data transmitted by you for the purpose of processing your request. You are not obligated to provide personal data in your request, and you may contact us with a pseudonym at any time.
We will store your support requests for a period of 120 days from completion of your request, in order to ensure that your request has been successfully processed, and to enable us to understand which problems may have occurred in the past in the event of subsequent requests that may help with solving your request.
We collect and process your data in order to answer your support request and in order to ensure defect-free operation of our product for you, Article 6(1) point (b) GDPR. If you contact us independently of a specific support request or a technical issue, we will collect and process your personal data based on our legitimate interest in being able to answer email queries and due to the fact that your interests are not overriding, Article 6(1) point (f) GDPR.

4. Cookies

We store so-called “cookies” in order to offer you all features of our website, and to make the use of our websites more convenient. Cookies are small AirPlay that are stored on your computer using your internet browser. If you do not want cookies to be used, you can prevent storage of cookies on your device by making the corresponding settings in your internet browser. Please note that the scope of features of our website may be restricted due to this.
We specifically use the following cookies:
– cookies from Firebase;
– a cookie from Google Ads to measure the success of Google Ads;
– two cookies from Google Analytics for statistical evaluation of the use of the website and for improvement of our offer;
– a cookie to record whether you have already confirmed the cookie notice with OK;
– a cookie to determine whether the non-standard AirPlay that are used on the website have been loaded.
These cookies cannot identify you as a person. In any case, use of cookies is justified based on our legitimate interest in demand-oriented design, as well as statistical evaluation of our website, and the fact that your legitimate interests are not overriding, Article 6(1) point (f) GDPR.

5. Transfer of data

In principle, your personal data will only be passed on without your explicit prior consent in the following cases:

5.1. In instances where it is deemed necessary to investigate unlawful utilization of our services or for legal proceedings, personal data may be disclosed to law enforcement agencies and potentially to affected third parties. However, such disclosure will only occur if there are clear indications of illegal or abusive conduct. Data may also be disclosed if it is essential for enforcing terms of service or other agreements. Additionally, we are obligated by law to furnish information to specific public entities upon request. These entities include law enforcement agencies, public authorities responsible for prosecuting administrative offenses punishable by fines, and tax authorities.
These data are passed on based on our legitimate interest in fighting abuse, prosecuting criminal offences and the securing, assertion and enforcement of claims and that your rights and interests in protection of your personal data are not overriding, Article 6(1) point (f) GDPR or based on a legal obligation in accordance with Article 6(1) point (c) GDPR.

5.2. We depend on contractually bound third-party companies and external service providers for rendering our services (“Data Processors”). In such cases, personal data will be passed on to such Data Processors in order to permit further processing by them. We select our Data Processors with care and review them at regular intervals to ensure that your rights and freedoms are respected. The Data Processors must only use the data for the purposes specified by us, and are furthermore contractually obligated by us to treat your data only in accordance with this Privacy Policy, and the applicable data protection laws.

In detail, we use the following Data Processors:
– OLYMPIC s.r.o. (support requests via SupportBox)
– Google LLC (Google Analytics, Google Ads, reCaptcha v3, Firebase)
Data is passed on to Processors based on Article 28(1) GDPR, alternatively based on our legitimate interest in economic and technical advantages connected to the use of specialized processors, and the fact that your rights and interests in protection of your personal data are not overriding, Article 6(1) point (f) GDPR.

5.3. We also process your data in states outside of the European Economic Area (“EEA”).
For the USA, the European Commission resolved by its decision dated 12 July 2016 that there is an adequate level of data protection under the provisions of the EU-U.S. Privacy Shield (adequacy decision, Article 45 GDPR). We use the following service providers that are certified under the EU-U.S. Privacy Shield:
– OLYMPIC s.r.o. (support requests via SupportBox)
– Google LLC

5.4. As our business evolves, there may be changes in the structure of Elort, LLC, including alterations in legal form or the establishment, acquisition, or divestiture of subsidiaries, company divisions, or assets. In such scenarios, customer information may be transferred along with the relevant segment of the company. Whenever personal data is transferred to third parties within the aforementioned scope, we will ensure that such transfers comply with this Privacy Policy and relevant data protection regulations.
Any passing on of the personal data is justified by our legitimate interest in adjusting our corporate form to the economic and legal conditions if required and by the fact that your rights and interests in protection of your personal data are not overriding, Article 6(1) point (f) GDPR.

6. Change of Purposes
Processing of your personal data for any other purposes than those described shall only take place to the extent that this is permitted by law, or if you have consented to the changed purpose of the processing activities. In case of further processing for other purposes than those for which the data was initially collected, we will inform you about such other purposes before further processing, and provide you with all other information relevant for such.

7. Erasure of your data

We erase or anonymise your personal data as soon as we no longer need them for the purposes for which we have collected or used them according to the above items. As a rule, we store your personal data for the duration of the usage or contractual relationship concerning the website, plus a period of sixty (60) days in which we keep backup copies after erasure. In particular, we will erase your data after the periods described below in the following cases:
– Support requests to SupportBox: 120 days.
– Google Analytics: 14 months.
After the end of these periods, the data will be deleted, except if the data is needed for a longer period due to statutory archiving periods, for criminal prosecution or to secure, assert or enforce legal claims. In such a case, the data will be blocked and is no longer available for further use.

8. COPPA
The Children’s Online Privacy Protection Act (“COPPA”) is a United States federal law enacted to give parents increased control over what information is collected from their children online and how such information is used. The law applies to websites and services directed to, and which knowingly collect information from, children under the age of 13. Our products and services are not directed to children under the age of 13, nor do we knowingly collect information from children under the age of 13. If you are under the age of 13, please do not provide personal information of any kind whatsoever to AirPlay app If a child provides us with personal information, a parent or legal guardian of that child may contact us to obtain that information and/or delete it from our records by sending an email to helloelort@gmail.com

Data Sharing Policy

Elort does not share your personal data with third parties without your prior consent in countries where collecting users’ consent may be required by applicable laws and regulations.

When you consent to the collection of data for advertising and analytics purposes, we may share the data listed above with the following categories of recipients:

Ad Partners

Ad partners enable us to monetize the ad inventory of our apps and provide users with free products and services. These partners typically collect data through their own tools (Software Development Kits or “SDKs”). Below is a list of our ad partners, including their privacy policies where you can learn more about their practices and exercise your rights directly with them:

Analytics Companies

Analytics companies provide us with tools and technologies to better understand how users interact with our services, helping us improve them. These partners also typically collect data through their SDKs. Below is a list of our analytics partners and their privacy policies:

Authorities

We may share your data with authorities only when required by applicable laws and regulations.

CHILDREN

We do not intentionally gather personal data from users who are under the age of 13. In the event that we learn that we have collected personal information from a child under age 13, we will delete that information as quickly as possible. 9. Changes to this privacy policy
We reserve the right to modify this Privacy Policy (and/or any other relevant policies and Addenda) in response to changes in applicable laws, advancements in technology, and updates to our data processing practices. Any alterations to this Privacy Policy (and/or other applicable policies and Addenda) will be communicated to you through the publication of the updated policy on our website, applications, and other products and services. Such changes will take effect upon publication (as indicated by the date following "Last Updated:" at the top of this Privacy Policy and/or other applicable policies and Addenda), or as required by law. We encourage you to periodically review this Privacy Policy (and other applicable policies and Addenda) for updates.